Privacy Policy

Introduction

MutedHarmony ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

• Contact Information: Name, email address, postal address, phone number, and other similar contact information.
• Identity Information: Date of birth and identification details when required for specific services.
• Payment Information: Credit card numbers, billing addresses, and other payment details (these are processed securely through our payment processors).
• Service Preferences: Information about your beauty preferences, skin type, allergies, and other details relevant to our services.
• Correspondence: Records of your inquiries, communications, and feedback to us.
• Photographs: Before and after service photos, when you consent to them being taken.

Non-Personal Information

• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring websites.
• Device Information: IP address, browser type, device type, operating system, and other technical information.
• Location Data: General location information derived from your IP address.

How We Collect Information

We collect information through various methods, including:

• Direct Collection: Information you provide when filling out forms, making appointments, creating an account, subscribing to newsletters, or contacting us.
• Automated Collection: Through cookies, web beacons, and similar technologies as you navigate our website.
• Third-Party Sources: We may receive information about you from business partners, service providers, and other third parties.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, personalizing, and improving our services
• Processing and confirming appointments and transactions
• Creating and managing your account
• Communicating with you about services, promotions, and events
• Sending appointment reminders and follow-up communications
• Responding to your inquiries and customer service requests
• Analyzing website usage and improving user experience
• Developing new services and features
• Protecting against fraudulent or unauthorized transactions
• Complying with legal obligations

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: Third parties that provide services on our behalf, such as payment processing, appointment scheduling, email delivery, and website hosting.
• Business Partners: Trusted companies we work with to provide certain services or offerings.
• Legal Requirements: When required by law, court order, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: To other third parties with your explicit consent.

We do not sell your personal information to third parties for marketing purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Review: You can request to see what personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Data Portability: You can request a copy of your data in a structured, commonly used format.
• Withdrawal of Consent: You can withdraw consent for processing where consent is the basis for processing.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and third parties who have a business need to know. They are subject to strict contractual confidentiality obligations and may be disciplined or their contract terminated if they fail to meet these obligations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. You can also delete cookies already stored on your computer.

To opt-out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on by visiting https://tools.google.com/dlpage/gaoptout.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

We may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. When we do so, we implement appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request within 30 days.